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Client success engineer M/F

France, Luxembourg
Mis en ligne le 23 juillet 2022 par Hays IT (+ d'offres)
Type de contrat :CDI
Métier :Développeur Java
Niveau d'étude requis :Aucun
Expérience :Débutant accepté
Type d'entreprise :Autre type d'entreprise (client final)
Localisation :France, Luxembourg
Salaire :de 60 000 €/an à 75 000 €/an
Télétravail :Télétravail partiel
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Poste à pourvoir

Hays Technology is looking for Client Success Engineer for one of our clients in the IT sector. This role is technical, client facing with room to grow into project management areas in the coming years. This company is upscaling a lot with lots of potential for evolution within the company.Your responsibilities- Meet or exceed the expectations of our customers on response quality, timeliness of responses and overall customer experience- Contribute to workshops with clients to refine their user stories and confirm functional requirements- Provide 2nd level support (technical and business) and drive resolution of technical escalations, including identification of root cause and issue resolution- Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain our solution- Contribute to a successful adoption of our solution at client by participating to change management activities- Collect information and document bugs for product issues that are impacting customers- Take ownership from Change Requests to implementation of new features in the existing modules of the platform

Profil recherché

4 years' experience minimum - Knowledge of Java, a Java IDE and how to handle the debugger as well as SQL - Knowledge of Linux and Shell scripting- Some familiarity with any of the following: Java / Spring / Hibernate / REST services / JavaScript / HTML 5 / CSS3 / React- You have the ability to communicate with clients in a professional way, with a customer first mindset, training will be given in this area in any case.- Experience in troubleshooting applications and scripts by accessing and analyzing logs- An understanding of IT-Security- Fluent in English, French/German is a nice to haveI am a consultant for Hays Technology, specialised in software / web development in Luxembourg. I help tech professionals develop their careers and ensure that companies are supported by the best talent. At Hays Technology, we are shaping the future of recruitment. Development & Testing skills have never been more needed in companies. Whether you're looking for skills for your team or looking to take the next step in your career, let's talk today

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