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Application support engineer

Luxembourg, bertrange
Originellement mis en ligne le 26 octobre 2021 - Remontée le 2 décembre 2021 par proximus_ (+ d'offres)
Proximus Luxembourg
Type de contrat :CDI
Métier :Ingénieur systèmes et réseaux
Niveau d'étude requis :BAC+3
Expérience :2 ans minimum
Type d'entreprise :Autre type d'entreprise (client final)
Localisation :Luxembourg, bertrange
Salaire :de 40 000 €/an à 60 000 €/an
Télétravail :Télétravail partiel
Compétences requises :Java, LDAP, Linux, PowerShell, Shell, SOAP, VMware Workstation
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Poste à pourvoir

Application support engineer is mainly responsible for the smooth running of application and ensuring users get maximum benefits from them.

- install and configure applications on user computers
- alert treatment and incident management
- manage application incident, troubleshoot and communicate to users regular status
- provide support to end user, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- support the roll-out of new applications
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- dispatch tickets between technical teams and verify ticket treatment completion
- perform daily / weekly health checks on Telco and IT infrastructure

Profil recherché

- LDAP management
- Vmware
- Java platforms and infrastructure
- SOAP / REST, Jboss
- Postman and SOAPUI automation and testing
- SQL (Oracle and MySQL)
- Powershell and Perl scripting
- Shell
- Linux

If at the end of the process your application is successful, you will be asked for a criminal record

Description de la société

Proximus Luxembourg SA unites the Tango and Telindus brands under one umbrella and employs 700 people. Both brands operate jointly to meet all the telecommunications needs of Luxembourg's residential and business customers.

Tango offers fixed and mobile telephony, Internet and television services to residential customers and small businesses with less than 10 employees, while Telindus provides ICT and fixed and mobile telecommunication services to medium-sized and large companies as well as public administrations.

Proximus Luxembourg is a subsidiary of the Proximus group, the main provider of telephony, internet, television and ICT services in Belgium.
It participates in the development of telecommunication infrastructures and ICT services in Luxembourg.

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