Technical support level 2 H/F

In one sentence, provide technical support for our software and hardware solutions and manage customer satisfaction. In a little more than a sentence:- Deal with the simplest problems to the most complex: system, network, software and hardware- Administer Microsoft servers in Active Directory, DHCP, DNS, Hyper-V Manager...- Identify and report to our development department the detailed scenario in case of discovery of a problem on our software- Maintain a high level of customer satisfaction through your exchanges, with pedagogy and altruism, and by proposing solutions adapted to the problems encountered.
Want to know even more? Come meet us, we will gladly answer all your questions!

Niveau d'études souhaité : Bac + 2
Expérience souhaitée : 2 - 3 ans

You are an expert in system administration and networks, curious by nature your skills are up to the use of our technologies Full Microsoft:
Server: Microsoft Windows Server 2008/2012/2016, Exchange 2010/2016, SQL Server, Hyper-V Manager, TSE, Print Server, Data Backup (ArcServ, Veeam ...)
Client: Microsoft Windows 7/8/10, Microsoft Office 2007/2010/2013/2016
Diplomatic, enthusiastic, motivated, you would like to join a leading company on the market and contribute to the satisfaction of our customers? There is a place for you on our team!

Genapi is the reference on the legal software editor market and offers efficient and relevant solutions to its customers by making the most of the digital revolution.
A member of the SEPTEO group, we are a software company specializing in the legal and real estate world, Genapi is positioned as the leading European player in Legal Technologies and aims to reach the fifth place in the world by 2020.
Attentive to the well-being of our employees and through ambitious projects, we offer you the opportunity to progress with us and to express your talent while working to the satisfaction of our customers and partners.
The "Genapians" know how to move from vision to action and get involved in the success of the company.
We are looking for a bilingual English / Romanian support technician level 2 who is motivated and attracted by new technologies to take care of the requests of our Romanian clients. Collaborative work, solidarity, knowledge sharing and availability is our motto.
We are committed to bringing you skills in innovative technologies, give you access to training and certifications, and support you throughout your career.
You'll also benefit from a comfortable work environment, motivational challenges, quarterly target bonuses, promotions and many other benefits.
In the technical support department, you will be surrounded by competent, responsive people who are always ready to help each other!